SESTO. FAQ
Everything you need to know about our SESTO. sunglasses, shipping and returns.
Frequently asked questions
How long does shipping take?
Estimated delivery times after dispatch:
- Switzerland: 1–6 business days
- Europe (EU): 4–10 business days
Delivery times may vary due to customs clearance, holidays, or peak periods.
How much does shipping cost?
Switzerland
- PostPac Economy – FREE
- PostPac Green – CHF 5.90
- PostPac Priority – CHF 9.90
Europe (EU)
Shipping costs range from CHF 9.90 to CHF 19.90, depending on destination and shipping method.
Exact rates are shown at checkout.
What is your return policy?
We offer a 30-day return policy, meaning you have 30 days from delivery to request a return.
Items must be:
- Unworn and unused
- In original condition
- With all tags attached
- In original packaging
Proof of purchase is required.
How do I start a return?
To request a return, please contact us at:
📩 roman@sesto-vision.com
If your return is approved, we will provide you with a return shipping label and detailed instructions.
Returns sent without prior approval will not be accepted.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect.
Include photos so we can resolve the issue as quickly as possible.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
If you haven’t received the email, please check your spam folder or contact us.
What payment methods do you accept?
We accept major credit cards and other secure payment methods like Apple Pay or Twint.
